Vail Butler is searching for talented professionals for the following positions:

Operations Manager

Property Inspector & Head of Laundry

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Operations Manager: Luxury Property Management

Salary Range: $85,000-$95,000
Employment Type: Full-Time, year round
Start Date: June 1st 2026
Location: In Office and On-Site

Position Overview

We’re seeking an experienced Operations Manager to lead day-to-day operations across housekeeping, inspections, maintenance, dispatch, and laundry. This is a hands-on leadership role.  You will be in the field, solving problems in real time, supporting your team, and ensuring every home meets luxury-level standards. The right person brings strong organizational skills, attention to detail, and the ability to manage both people and processes without getting overwhelmed.

About Vail Butler

At Vail Butler, everything we do is built on trust, precision, and exceptional service. We manage a portfolio of luxury homes where details matter, expectations are high, and consistency is everything.

We are a small, entrepreneurial business, not a corporate environment. Our team is hands-on, fast-moving, and committed to delivering a high-touch experience for both homeowners and guests.

Key Responsibilities

Operations & Team Leadership

• Using Breezeway to lead daily operations across housekeeping, maintenance, inspections, and logistics 
• Using Breezeway to schedule, dispatch, and workflow efficiency 
• Work alongside team members in the field as needed 
• Hold team members accountable while maintaining a positive, professional culture 

Quality Control & Standards

• Ensure every property is guest-ready and meets luxury standards 
• Conduct property inspections and coach teams on detail and presentation 
• Identify and resolve issues quickly 

Process Improvement & Efficiency

• Improve systems, workflows, and operational processes 
• Track key metrics (turnover times, quality scores, response times) 
• Optimize team productivity without sacrificing quality 
• Track and record labor hours for managed team members in QuickBooks, ensuring accurate billing
• Cultivate and manage vendor and contractor relationships to ensure timely service delivery, contract compliance, and competitive pricing

Homeowner & Guest Experience

• Support high-level service delivery for homeowners and guests 
• Act as a problem-solver for escalated issues 
• Build trust through consistency, communication, and follow-through 

What We’re Looking For

• Strong organizational and time management skills 
• High attention to detail and quality standards 
• Ability to manage multiple priorities in a fast-paced environment 
• Confident communicator who can manage team and owner dynamics 
• Problem-solver who stays calm under pressure 
• Highy profficient and tech-savvy in property management systems, scheduling tools, Google Workspace or Microsoft Office
• Ability to stand your ground and make decisions when needed 

Preferred:

• Experience working with Breezeway strongly preferred
• Experience in luxury property management, hospitality, or operations 
• Experience leading housekeeping, maintenance, or field teams 
• Bilingual (Spanish/English) 

Work Environment

• Combination of office and field work 
• Fast-paced, high-accountability environment 
• Flexible schedule required, including weekends and peak seasons i.e. Christmas, New Years, MLK, Presidents etc.

Why Join Vail Butler

• Opportunity to play a key leadership role in a growing company 
• Direct impact on operations, team performance, and client experience 
• Work in a high-end, luxury property environment 
• Small team where your contributions are visible and valued 
• Health, Dental, and Vision Insurance – Choose from three plans!
• 401(K) Plan with discretionary employer match
• Paid Time Off 15 days of PTO are accrued each year for full-time employees. 10 days of PTO can be carried over into the following year. 
• Sick Leave: Employees accrue sick leave at one hour of sick leave for every 30 hours worked up to 48 hours of sick leave per year. 
• Observed Holidays: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. 

How to Apply

If you’re an experienced Operations Manager who thrives in a hands-on environment and takes pride in delivering high standards, we’d like to hear from you.

Email christiane@vailbutler.com

Property Inspector & Head of Laundry

Employment Type: Full-Time
Start Date: June 1, 2026
Salary: $65,000-75,000
Location: hybrid in office and on location
Schedule: flexible hours which may include evenings, weekends and/or holidays

About Vail Butler

At Vail Butler, everything we do is built on trust, precision, and exceptional service. We manage a portfolio of luxury homes where details matter, expectations are high, and consistency is everything. We are a small, entrepreneurial business, not a corporate environment. Our team is hands-on, fast-moving, and committed to delivering a high-touch experience for both homeowners and guests.

Position Overview

As a quality control property inspector and head of laundry, you play a critical role in delivering an exceptional, five-star experience for our guests and homeowners. Our portfolio consists of fewer than 100 exclusive, high-end residences, each maintained to the highest standards of luxury, cleanliness, and presentation.

In this role, you are responsible for ensuring every property meets our uncompromising quality standards before guest and owner arrivals. You will conduct thorough property inspections, proactively identify and resolve issues, and support in-home service needs with professionalism, urgency, and attention to detail.

You will work closely with all departments, including Housekeeping and Maintenance, to ensure seamless operations and exceptional property readiness. Responsibilities also include overseeing the organization and upkeep of laundry facilities, sorting and treating stained linens, operating washers and dryers efficiently, and washing, drying, and folding linens to the highest standard.

Your commitment to excellence, strong communication, and attention to detail directly contribute to outstanding guest experiences and owner confidence.

Key Responsibilities

Property Inspections & Quality Assurance

• Perform thorough post-departure and pre-arrival inspections to ensure each home meets luxury cleanliness and presentation standards
• Identify, document (notes and photos), and communicate any housekeeping or maintenance deficiencies
• Ensure all homes are guest-ready, with a strong focus on detail, aesthetics, and functionality
• Conduct deep-clean inspections as needed to uphold elevated brand standards
• Maintain accurate, real-time communication regarding property status and updates through Breezeway
• Provide cleaning services as needed at the properties and in the office.

Issue Resolution & Property Care

• Address minor housekeeping and maintenance issues during inspections when possible
• Troubleshoot and resolve common in-home issues efficiently and independently
• Create detailed maintenance work orders, including clear documentation and steps taken
• Reinspect properties after corrective actions to ensure completion and quality

Examples of maintenance support include:

• Resetting systems (Wi-Fi, hot tubs, entertainment systems)
• Adjusting fixtures (door handles, furniture, hardware)
• Resolving minor cosmetic issues
• Light troubleshooting of appliances, TVs, and connectivity

Laundry

• Sort dirty linens and pull out stains to be treated with proper chemicals 
• Load washers and dryers to maximum capacity without overloading them
• Wash, Dry and Fold Linens
• Pack Linen Bags per Property for pickup by Housekeeping
• Process Property Specific Speciality items like bedding, curtains, etc. 
• Organize and maintain laundry facility clean and organized
• Manage inventory and track supplies
• Assist with inventory tracking and restocking of property supplies

Qualifications

Education & Experience

• High School Diploma or equivalent required
• Minimum 1 year of experience in inspections, housekeeping, or property care (luxury hospitality preferred)

Core Competencies

• Exceptional attention to detail and quality standards
• Strong problem-solving and decision-making skills
• Effective communication and teamwork
• High level of accountability and ownership
• Adaptability in a fast-paced, dynamic environment
• Strong sense of urgency and service excellence
• Ability to work independently and during weekends and peak holidays
• Fluent in Spanish is a plus

Physical Requirements & Work Environment

• Ability to work indoors and outdoors in varying mountain weather conditions (snow, cold, heat, etc.)
• Frequent standing, walking, bending, lifting, and repetitive motion
• Ability to lift and carry up to 50 pounds
• Exposure to cleaning products and environmental allergens

Why This Role Matters

Every inspection you complete directly contributes to a seamless, luxury experience for our guests and homeowners. Your work ensures that each property reflects the highest standards of quality, care, and attention to detail that define our brand.

Benefits Include:

• Health, Dental, and Vision Insurance – Choose from three plans!
• 401(K) Plan with discretionary employer match 
• Paid Time Off 15 days of PTO are accrued each year for full-time employees. 10 days of PTO can be carried over into the following year. 
• Sick Leave: Employees accrue sick leave at one hour of sick leave for every 30 hours worked up to 48 hours of sick leave per year. 
• Observed Holidays: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. 

How to Apply

If you’re looking for more than just another gig—and instead want to be part of a high-functioning, respected, and professional team—send us your resume, 2 professional references and a few sentences about your experience and availability.

Email: christiane@vailbutler.com